Continuous Organizational Improvement (COI) is focused on enhancing organizational efficiency to ensure the greatest possible efficiency and effectiveness in the operations of ICAO to meet the Strategic Goals.

COI Objectives

• Strengthening Operational Efficiency and Effectiveness
• Enhancing Service Delivery to Member States
• Building a More Agile and Future-Ready ICAO

Continuous Organizational Improvement (COI) Programme 2026-2028

The Continuous Organizational Improvement (COI) Programme is ICAO's framework for making the Organization work better, year on year.  

Established as a High Priority Enabler under the ICAO Strategic Plan 2026–2050, and ICAO Business Plan 2026 – 2028, it builds on the foundations laid by the Transformational Objective (2023-2025) to keep ICAO modern, digital, adaptive and collaborative: a results-driven Organization focused on its people to enhance its service delivery to Member States.  

The Programme is led, managed and coordinated by the Strategic Portfolio Management Office (SPMO), with each improvement area owned by the responsible Bureau or Office.

"The continued focus on improvement is essential to maintain momentum." 
— Juan Carlos Salazar, Secretary General 

COI Improvement Areas

The Programme brings ICAO's planned improvement initiatives together in a single, coherent view, organized into the following improvement areas:

1. People First & Ethics 

   Strengthening people-centered, values-driven culture and a fit for the future workforce.

    

2. Financial Sustainability, Efficiency & Effectiveness 

   Improving operational performance by standardizing processes, and strengthening results based planning, budgeting, and reporting.

    

3. Digitalization & Information Security 

   Modernizing our digital ecosystem and strengthening organizational cyber security. 
    

How the COI Programme works

Each improvement area delivers a set of projects and initiatives that are scoped, prioritized and resourced for implementation at different stages in the triennium. The Programme is reviewed and refined throughout the 2026–2028 triennium to reflect evolving organizational priorities. 

While the COI Programme is not fully financed through ICAO's Regular Budget and remains partially unfunded, Member States are invited to support its delivery through voluntary financial contributions and secondment of experts, as set out in the ICAO Global Appeal 2026–2028.

Publications

• 2026–2028 Continuous Organizational Improvement (COI) Programme  
• Continuous Organizational Improvement (COI) Programme Brochure