Health and Safety

The top priority of the ICAO Secretariat is the safety and well-being of meeting participants and its personnel. In accordance with the recommendations of the World Health Organization (WHO), the Quebec provincial public health authority, and ICAO Medical Services, all necessary measures have been taken to minimize the risk of exposure to COVID-19.


Precautionary measures should be applied simultaneously as a package of interventions to increase protection from COVID-19, as none of the precautionary measures, when implemented on their own, guarantee protection from COVID-19.


Information on the COVID-19 situation in Quebec is available on the website of the Government of Quebec at Coronavirus disease (COVID-19) in Québec | Gouvernement du Québec (



Participants should strictly not attend meetings if they are unwell, have a runny nose, sore throat, headache, muscle pain, fever, cough or any other respiratory symptoms; as well as any gastrointestinal symptoms such as nausea, vomiting or diarrhea.


  • All meeting participants are advised to conduct their own personal risk assessment when choosing to attend in-person meetings.
  • The following conditions may put you at greater risk of serious complications if affected by COVID-19:
​- Hypertension
​- Obesity (BMI equal or greater than 30)
​- Chronic lung diseases (including, but not limited to, severe asthma)
​- Diabetes, type 1 and 2
​- Cardiovascular diseases
​- Cancer or history of cancer, even if in remission
​- Severe liver or kidney disease
​- Pregnancy
​- Conditions or treatments that may affect immunity
​- Age, 60 years old and above
​- Other conditions or treatments as recommended by your treating physician


Participants should:

  • Review the Advice for Meeting participants including handwashing and cough etiquette advice and be aware of the signs and symptoms of respiratory illness and how to manage it.
  • Ensure you have health insurance coverage for your stay in Canada.
  • Ensure you are fully vaccinated against COVID-19.
  • Ensure to bring an adequate supply of routine medication or other medical supplies as needed.




  • Conference section and the ICAO premises are thoroughly and regularly cleaned and sanitized.
  • Hand sanitizers are extensively available throughout the buildings.
  • Use of masks highly recommended for all participants.
  • Masks are available at high traffic areas.




  • Ensure to keep a safe physical distance of 1 meter from other participants.
  • Clean your hands frequently with soap and water (40-60 seconds) or an alcohol-based hand sanitizer containing between 60% and 80% of alcohol (20-30 seconds).
  • Avoid touching your nose, eyes and mouth if your hands are not thoroughly washed or sanitized.
  • Cover your mouth and nose with a flexed elbow or a disposable tissue when coughing or sneezing.
  • Follow the instructions and recommendations you will be given upon arrival and through signage on-site.




  • The ICAO HQ Medical Clinic is located on the 4th floor (4.25) and will be operational from 7:30 am to 7pm during the Assembly period to provide first aid, urgent care and medical advice to meeting participants who become unwell.
  • Avoid contact with others by isolating yourself immediately.
  • Keep a distance of at least 2 meters from other individuals.
  • Organizers should contact the building security by dialing extension 6666 or 514-954-6666 from an outside line. Security Officers have been briefed on procedures.
  • The ICAO Medical Clinic reception in the Headquarters may also be contacted directly by telephone or email if you are unwell (514-954-8219, ext: 8024 or
  • Ask to be accompanied to the ICAO Medical Satellite Office which is located in the ICAO Museum - organizers or security guards can guide you to the Medical Satellite Office.


You should call 911 for Montreal Paramedics and also call the building Security by dialing extension 6666 to ensure that emergency responders are granted access to the building. The Security Desk will then mobilize the medical team at ICAO HQ.




  • Sudden vision changes
  • Stroke symptoms (facial drooping, arm/leg weakness, speech difficulty)
  • Sudden confusion or other neurological symptoms
  • Chest pain or severe difficulty breathing
  • Serious head injury
  • Severe/acute abdominal/pelvic pain
  • Any severe pain


The following clinics located near ICAO HQ are known to offer appointments the same or next day:




Clinique Medicale Crescent GMF

1198 Crescent, Montreal, H3G 2A9

514 933 8383


ELNA Medical Clinique A

407 McGill Street, Suite 900, Montreal (QC) H2Y 2G3

514 787 0055




Union MD

Montreal – 1191 Avenue Union, Montreal QC, H3B 3C3

TMR – 4175 Rue Jean Talon Ouest, Montréal QC, H4P 1W6

West Island – 15000, Pierrefonds Boulevard, Suite 300, Pierrefonds, QC, H9H 4G2

514 400 3291


Rockland MD

Montreal - 1538 Rue Sherbrook Ouest, Office 500, Montreal, H3G 1l5

TMR – 100 Rockland Rd, Mont Royal H3P 2V9

514 667 3383




You may also obtain medical appointments using Quebec’s centralized booking services:


Finally, this Quebec government search engine locates clinics offering medical consultations the same or the next day near your area:

Finding a Resource Offering Medical Consultation On The Same or Next Day - Répertoire des ressources en santé et services sociaux (



Medical Facilities and Services

The ICAO HQ Medical Clinic will be operating from the ICAO Museum located on the ground floor, accessible by the main entrance, from 9:00am to 5:00pm, during the meeting period to provide COVID-19 testing, first aid, urgent care and medical advice to meeting participants who become unwell.

The ICAO Medical Clinic reception in the Headquarters may also be contacted directly by telephone at 514-954-8219, ext: 8024 or email:


Protocols and Conditions for Participants who required a Government of Canada National Interest Exemption (NIE)


First Aid Equipment

Automated External Defibrillators (AED) Managed by the Venue and Event Management (VEM) Unit


Office Tower Conference Centre
​Level A - Fitness Centre Lower Atrium ​
1st Floor - Main Security Desk ​ 1st Floor (next to CR A) ​
4th Floor - Medical Centre ​ 3rd Floor (next to Council Chamber) ​
15th Floor (next to NORDICAO office) ​ 4th Floor (behind the elevators)
5th Floor Foyer​ (next to Public Gallery 2)


First Aid Kits Managed by the VEM Unit


Office Tower Conference Centre
(Kits are located inside AED Security Cabinets)
​1st Floor - Main Security Desk Lower Atrium​
4th Floor - Medical Centre​ 1st Floor (next to CR A)​
6th Floor (next to MR 6.10.67)​ ​3rd Floor (next to Council Chamber)
​7th Floor (next to MR 7.50) ​4th Floor behind elevators
8th Floor (next to MR 8.35)​ 5th Floor Foyer​ (next to Public Gallery 2)
15th floor (next to NORDICAO office) ​


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