Cabin Crew Competency-based Training and Assessment




The Cabin Crew Safety Training Manual (Doc 10002) provides guidance related to cabin crew training requirements found in Annex 6 — Operation of Aircraft, Part I — International Commercial Air Transport — Aeroplanes.


ICAO developed guidance for a competency-based approach to cabin crew safety training so that cabin crew members could be proficient to perform their tasks, and with the goal of establishing an international baseline for cabin crew competencies. The manual presents cabin crew safety training using a competency-based approach. It provides guidance for operators to develop competency-based cabin crew training and assessment. It is also provided as guidance for States when approving a training programme.


This second edition aligns its contents with the Procedures for Air Navigation Services — Training (PANS-TRG, Doc 9868), which contains the overarching provisions and principles for competency-based training and assessment, the introduction of new definitions, the introduction of new provisions for cabin crew training and minor updates to existing provisions. This edition also includes guidance on the development and implementation of scenario-based training for cabin crew members, as well as guidelines to transition from traditional to competency-based assessments.


To obtain a copy of the Cabin Crew Safety Training Manual, please visit:

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