Airport Module - Terminal Building


Guidance for the operation of Terminal buildings needs to consider all aspects of operations, including who has access to the building, the upkeep of cleanliness and disinfection procedures in place within the Terminal building, as well as health measures, provision for first-aid/medical attention guidance, and protocols for passengers and staff.


Cleaning and disinfection

  • A written plan for enhanced cleaning and disinfection should be agreed between the airport health authority, airport operators, and service providers, according to the standard operating procedures outlined in the WHO Guide to Hygiene and Sanitation in Aviation. Keep updating the plan in terms of process, schedule and products, when new information becomes available.
  • Cleaning and disinfection of terminal infrastructure and all equipment should be done on a regular basis and its frequency should be increased as required due to traffic and use based on the aforementioned plan.
  • Increase the availability of cleaning and disinfecting products approved by the applicable authorities.
  • Ensure all cleaning and disinfection staff are aware of the cleaning and disinfection plan.  This information needs to ensure staff are utilising products effectively and addressing areas that are frequently touched and most likely to be contaminated, such as:
    • Airport information desks, passengers with reduced mobility (PRM) desks, check-in areas,    Immigration/Customs areas, Security screening area, boarding areas, etc.
    • Escalators and lifts, handrails
    • Washrooms and baby changing areas
    • Luggage trolleys and collection points: cleaned with dispensable wet wipes or disinfectants
  • Ensuring Ensuring that disposal bins are made available.
    • Seats prior to security screening and in boarding/check-in areas
    • Parking shuttle buses and airside buses
    • Concentration, method and contact time of disinfectants
  • Increase the use of air conditioning and effective filtration systems to keep air clean, reduce re-circulation and increase the fresh-air ratio. Horizontal airflows should be limited.

Physical distancing

  • Physical distancing is an effective measure to limit transmission of COVID-19 and should be part of a comprehensive package of measures to limiting the spread of COVID-19.  Physical distancing measures in airports should be:
    • At least consistent with what is applied for other transport modes – in particular urban public transport used for access to/from airports,   
    • Applied to the maximum extent possible throughout the airport   
    • Re-evaluated as epidemiological conditions permit
  • Physical distancing should target reaching at least one (1) meter between all individuals.
  •  Passengers should wear masks or other face coverings in accordance with applicable health guidelines and where their use does not create shortages for healthcare workers.
  •  Mutual recognition of equivalent physical distancing measures that mitigate the health risks at the point of departure and of arrival is encouraged.

Staff Protection:

  • The level of adequate protection for staff members should be evaluated on a case by case basis. Such protection may include: Personal Protective Equipment (PPE), health screening programme for staff, scheduling (keeping group of staff in steady teams and shifts), easy alcohol-based hand sanitizer access, specific staff process prior and after completing a shift, physical distancing plan for workstation.
  • Employees should be equipped with PPE based on the risk of exposure (e.g. type of activity) and the transmission dynamics (e.g. droplet spread). PPE could include gloves, medical masks, goggles or a face shield, and gowns or aprons.
  • For staff and teams working shifts, conduct contact-free handovers, i.e. via telephone, videoconference, electronic logs, or at a minimum through physical distancing
  •  Prioritise and adjust scheduling of all maintenance and repair work in public areas, possibly postpone non-essential work.
  • For staff training, maximise use of online training and virtual classrooms.
  • The use of physical separators between selected staff and passengers are recommended in areas of repeat exchanges and transactions.

Airport Terminal access

  • According to each airport specificities and the national legislation in place, airport terminal access may be restricted to workers, travellers and accompanying persons in situations such as for passengers with disabilities, reduced mobility or unaccompanied minors in an initial phase, as long as it does not create crowds and queues, which would then enhance risks of transmission as well as create a potential security vulnerability.

Means for uniform implementation

  • Collaborate with relevant authorities to ensure viewpoints are aligned
  • Collaborate with stakeholders in the community to ensure the timely, accurate dissemination of information to the travelling public
  •  Ensure alignment of measures with other local modes of transport and other infrastructures
  •  Use the Airport COVID-19 Cleaning / Disinfection Control Sheet (PHC Form 3) or a similar one where   appropriate
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