Aircraft Module - Passenger and Crew – General

Provide a safe, sanitary operating environment for passengers and crew


  • Adjust the boarding process.  To the extent possible consistent with weight and balance requirements, board and disembark passengers in ways that reduce the likelihood of passengers passing in close proximity to each other.
  • Seat Assignment Processes: Where required, assign seats for adequate physical distancing between passengers. Airlines should allow for separated seating arrangements when occupancy allows it.
  •  Limit interaction on board.  Encourage passengers to travel as lightly as possible with check-in of all luggage except small hand luggage that fits under the seat. Remove newspapers and magazines.  The size and quantity of duty-free sales may also be temporarily limited.
  • Encourage passengers to stay in the assigned seat as much as possible.
  • Limit or Suspend Food and Beverage Service: Limit or discontinue food and beverage service on short-haul flights or require dispensing in sealed, pre-packaged containers.
  • Restrict lavatory access. When possible, one lavatory should be designated for crew use only, provided sufficient lavatories remain available for passenger use without fostering congregation by passengers waiting to use a lavatory. Also, to the extent practicable depending on the aircraft, require passengers to use a designated lavatory based on seat assignment to limit passenger movement in flight, which reduces exposure to other passengers.
  • Crew protection measures. Prohibit sharing of safety equipment used for safety demonstrations. Instruct crew members to provide service only to specific sections of the cabin. Explore additional means of protection, for instance plastic curtains or Plexiglas panels during the boarding process (to be removed once boarding is completed.

Note: The following tables concerning disinfection contain the latest joint Aircraft OEM recommendations currently available.  Users of this guidance should note that:

  • These recommendations are based on evolving circumstances and technology.
  • While every attempt was made to provide common recommendations for disinfectants usage on aeroplanes, there are differences between the products manufactured by each Aircraft OEM.  It is strongly recommended that the operator is familiar with OEM guidance and consults the OEM for any questions specific to that airframe.
  • The intent of these guidelines is to provide operators with recommendations that are aligned with the aircraft product.  It is the responsibility of the operator to ensure that the disinfectants are used per the manufacturer’s instructions, proper protection is employed by those using the disinfectant and that their use is in alignment with health organizations recommendations for recommendations for efficacy, and in accordance with the label instructions of the disinfectant
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