In this regard, the following indicative list, together with airlines’ conditions of contract/carriage, could serve as a checklist of many of the consumer interest issues a State may wish to monitor: the availability of lower fares including fares on websites;
reservation, ticketing and refund rules;
airline’s commercial and operational conditions;
handling of and compensation for flight delays, cancellation, and denied boarding;
baggage handling and liability;
operational performance disclosure such as on-time performance and complaints; and
assistance for disabled and special-needs passengers (i.e. people with reduced mobility).
Interlining refers to transportation on more than one air carrier.