Social Media

ICAO’s social media objective is to offer fact-based channels free from harassment where the public, including aviation professionals, civil society, and news media, can engage with us and each other about ICAO’s work and emerging aviation issues and opportunities.

ICAO encourages relevant, constructive discussions in our social media channels, with a view to enhancing advocacy toward our strategic objectives and the United Nations Agenda 2030 Sustainable Development Goals.

Many civil society stakeholders have recently highlighted the need for more effective moderation of social media content to minimize its use for the spread of hate speech and misinformation. These calls must be considered not only by social media companies themselves, but also by the organizations and individuals who operate social media accounts.

ICAO has therefore adopted social media moderation rules. They require users to be thoughtful, respectful and relevant at all times, and to ensure that their questions or assertions do not mispresent our organization’s actual capabilities and responsibilities as a UN specialized agency.

Users who repeatedly base their questions or statements on inaccurate, compromising or offensive material will be deemed irrelevant to constructive discourse and blocked from posting to our accounts. Importantly, such blocks do not prevent these users from continuing to be able to view our information and updates, or from pursuing their lines of enquiry and expressing their opinions through other social media accounts and platforms.

In particular:

ICAO will not be associated with uninformed speculation or repeatedly misinformed statements or questions regarding the safety and security of the civil aviation network.

This includes but is not limited to speculation and misinformation on the causes of aircraft accidents, or the efficacy of a given State’s operational oversight.

Members of the public with serious concerns in this regard should raise them directly with the relevant airline operators or State authorities concerned. ICAO offers a directory of State authorities here.

ICAO will not be associated with misinformation about its capabilities, the policies, positions, and activities of the ICAO Secretariat, or the national governments which diplomatically establish international standards, programmes, and targets through our agency.
ICAO will also not be associated with other types of abuse, such as misleading statements designed to provoke public panic or confusion; attacks or abuse among social media users; automatized spam (bots); or any type of overt or implied threat or insult aimed at individual ICAO staff, our member States, or other stakeholders.
ICAO will take reasonable steps to prevent and remove content of this kind, including dialogue; the deletion, hiding and/or reporting of content; and, as a last resort, the blocking of the content’s originator.
ICAO will delete posts which abuse the audience access privileges provided by our platforms for the purposes of self or commercial promotion. In the case of repeated offenses of this nature, offending accounts will be blocked.

Questions and comments of a technical nature

As there are over 12,000 standards supporting global civil aviation today, ICAO cannot realistically engage in technical or legal discussions through social media. Queries of this nature should be sent by email to communications@icao.int, and we will coordinate on your responses with our resident expert staff.

Members of the public that wish to engage with ICAO other topics that have not been addressed through our social media channels are also encouraged to contact us by email at communications@icao.int.

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