Conference, Security and General Services Section

​The Conference, Security and General Services Section (CSG) of the Bureau of Administrative Services is responsible for the efficient management of the ICAO Headquarters International Conference Center, provision of Security Services for the whole of the organization, as well as General Support Services. It is composed of two Units: the Building and General Service Management (BMG) Unit and the Venue and Event Management (VEM) Unit.
Core Section Activities include:
  • Management of conference facilities and office space for Headquarters and Regional Offices
  • Provision of venue and event management services (ISO 9001:2015,  ISO 14001:2015, and ISO 45001:2018 certified, and ISO 20109:2016 and ISO 2603:2016 compliant)
  • Management and liaison with PSPC (Public Services and Procurement Canada) regarding facilities, operations and maintenance costs, joint cost‐sharing projects as well as major repairs of the ICAO premises
  • Management of leases for resident delegations and other rental operations
The Venue and Event Management (VEM) Unit is committed to client satisfaction, fulfillment of compliance obligations, protection of the environment and provision of safe and healthy working conditions, while providing sustainable venue and event management services. VEM is committed to fulfill legal and standardization requirements to protect the environment, eliminate occupational health and safety hazards and risks for the prevention of work-related injury and ill health. By consulting with and encouraging the participation of its staff, the continuous improvement of the Quality, Environment, Occupational Health and Safety (QEHS) Management System is ensured. VEM conforms to the requirements of International Standards ISO 9001:2015, ISO 14001:2015, ISO 45001:2018, ISO 20109:2016 and ISO 2603:2016.

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