1. For ICAO Member States' Civil Aviation Administration and governmental bodies/agencies involved in non-commercial aviation activities:

Please see http://portal.icao.int/instructions.htm



2. For non-contracting States:

Annex 19 - Safety Management and the Safety Management Manual (SMM) - Doc 9859 are available for purchase in hard copy or electronic format through ICAO's Onlie Store at http://store1.icao.int/ or via email at